An Introduction to Six Sigma and Process Improvement 2nd Edition by James R. Evans, ISBN-13: 978-1133604587
[PDF eBook eTextbook]
- Publisher: Cengage Learning; 2nd edition (May 13, 2014)
- Language: English
- 368 pages
- ISBN-10: 1133604587
- ISBN-13: 978-1133604587
Find out why many businesses preferentially hire Six Sigma trained candidates.
Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sigma brings a new direction to quality and productivity improvement, its underlying tools and philosophy are grounded in the fundamental principles of total quality and continuous improvement that have been used for many decades. Nevertheless, Six Sigma has brought a renewed interest in quality and improvement that few can argue with, and has kept alive the principles of total quality developed in the latter part of the 20th Century. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows students the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses.
Table of Contents:
IFC
Title
Statement
Copyright
Brief Contents
Contents
Preface
Part I: Principles of Six Sigma
Ch 1: The Foundations of Six Sigma: Principles of Quality Management
Introduction
Six Sigma and Performance Improvement
The Evolution of Six Sigma
Quality as a Business Performance Metric
Quality from the Operations Perspective
Quality Principles and Six Sigma
Mutually Beneficial Supplier Relationships
Six Sigma and Competitive Advantage
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Endnotes
Ch 2: Principles of Six Sigma
Introduction
Six Sigma Projects and Organizational Goals
Process Concepts and Variation
Six Sigma Metrics
Six Sigma Problem Solving Methodology
DMAIC
Lean Six Sigma
Case Study: Applying Lean Six Sigma in a Financial Services Firm
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Part II: Six Sigma DMAIC Methodology
Ch 3: Project Organization, Selection, and Definition
Introduction
Organizing for Six Sigma Projects
People Skills
Six Sigma Project Selection
Cost of Quality Analysis
Project Definition
Project Review—Define Phase
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 4: Process Measurement
Introduction
Identifying and Selecting Process Metrics
Data Collection
Statistical Sampling
Types of Data and Measurement Scales
Descriptive Statistics and Data Summarization
Descriptive Statistics with Microsoft Excel
Measurement System Evaluation
Process Capability Measurement
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 5: Process Analysis
Introduction
Basic Probability Concepts
Probability Distributions
Statistical Inference
Case Study: Applying Statistical Analysis in a Six Sigma Project at GE Fanuc
Root Cause Analysis
Project Review—Analyze Phase
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 6: Process Improvement
Introduction
Principles of Process Improvement
The Deming Cycle
Tools for Process Improvement
Project Review—Improve Phase
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 7: Process Control
Introduction
Control Systems
Fundamentals of Statistical Process Control
Control Charts for Variables Data
Control Charts for Attribute Data
Implementing Statistical Process Control
Project Review—Control Phase
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Part III: Additional Topics in Six Sigma
Ch 8: Design for Six Sigma
Introduction
Overview of DFSS
Concept Development
Design Development
Quality Function Deployment
Detailed Design and Analysis
Reliability Prediction in DFSS
Design Optimization
Design Verification
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Problems
Endnotes
Ch 9: Implementing Six Sigma
Introduction
Principles for Six Sigma Implementation
Organizational Culture and Change Management
Enterprise Leadership
Knowledge Management
Six Sigma in Practice
Review Questions
Discussion Questions
Things to Do
Endnotes
Appendix A: Tables
Appendix B: Factors for Control Charts
Index
James R. Evans is a professor emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for eleven years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than fifty editions of leading books in operations management, quality, Six Sigma, simulation, management science and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management.” He also received the 2018 Lindner Research Excellence Award from the College of Business at the University of Cincinnati and the 2019 Baldrige Foundation Leadership Award for Excellence in Education.
William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. In addition to co-authoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the co-author of TOTAL QUALITY AND ORGANIZATION DEVELOPMENT. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years and as a judge for the Seasongood Innovation Awards for the city of Cincinnati for three years. He is a senior member and past president of the Cincinnati Chapter of the Institute of Industrial Engineers, past president of the Cincinnati Chapter of the Association for Quality and Participation and a member of the American Society for Quality, in addition to membership with several other professional organizations. Dr. Lindsay continues to teach MBA courses in quality management and project management. He serves as a board member of CLASP, a local nonprofit after-school program for elementary-age children, and is an active volunteer at his church. He earned a B.S.I.E. from the Georgia Institute of Technology, an M.S. in engineering from the University of Cincinnati and an M.B.A. and Ph.D. from Georgia State University.
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