Understanding Human Communication 14th Edition by Ronald B. Adler, ISBN-13: 978-0190925697

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Understanding Human Communication 14th Edition by Ronald B. Adler, ISBN-13: 978-0190925697

[PDF eBook eTextbook]

• Publisher: ‎ Oxford University Press; 14th edition (December 6, 2019)
• Language: ‎ English
• 480 pages
• ISBN-10: ‎ 0190925698
• ISBN-13: ‎ 978-0190925697

Understanding Human Communication addresses students’ perception that they already know how to communicate–an issue faced by every faculty member. By artfully weaving cutting-edge academic research and theory into the clear, down-to-earth, and student-friendly narrative, the authors help students understand the complexity and depth of human communication and public speaking. The series of concepts builds logically through the chapter sequence, enabling students to further deepen their communication skills as they progress through the book. By accessing the text’s integrated digital resources–contemporary and brief video clips; tutorials; and self-assessments—students will be able to see concepts applied in real scenarios, making their learning more meaningful.

Table of Contents:

Cover

Title page

Copyright

Brief Contents

Contents

Preface

About the Authors

1 Communication: What and Why

1.1 Characteristics of Communication

Definition of Communication

Models of Communication

1.2 Types of Communication

Intrapersonal Communication

Dyadic and Interpersonal Communication

Small-Group Communication

Organizational Communication

Public Communication

Mass Communication

Social Media Communication

1.3 Communication in a Changing World

Changing Technology

Changing Discipline

1.4 Communication Competence

There Is No “Ideal” Way to Communicate

Competence Is Situational

Competence Is Relational

Competent Communicators Are Empathic

Competence Can Be Learned

Competence Requires Hard Work

Competent Communicators Self-Monitor

Competent Communicators Are Committed

1.5 Misconceptions About Communication

Myth: Communication Requires Complete Understanding

Myth: Communication Can Solve All Problems

Myth: Communication Is a Good Thing

Myth: Meanings Are in Words

Myth: Communication Is Simple

Myth: More Communication Is Always Better

MAKING THE GRADE

KEY TERMS

ACTIVITIES

2 Communicating with Social Media

2.1 The Roles of Social and Mass Media

Characteristics of Social Media

Social Media Uses and Gratifications

Masspersonal Communication

2.2 Mediated Versus Face-to-Face Communication

Message Richness

Synchronicity

Permanence

2.3 Benefits and Drawbacks of Social Media

Benefits of Social Media

Drawbacks of Social Media

2.4 Influences on Mediated Communication

Gender

Age

2.5 Communicating Competently with Social Media

Maintaining Positive Relationships

Protecting Yourself

MAKING THE GRADE

KEY TERMS

ACTIVITIES

3 The Self, Perception, and Communication

3.1 Communication and the Self

Self-Concept Defined

Biology, Personality, and the Self

External Influence on the Self-Concept

Culture and the Self-Concept

Self-Fulfilling Prophecies

3.2 Perceiving Others

Steps in the Perception Process

Influences on Perception

The Power of Narratives

Common Perceptual Tendencies

Empathy

3.3 Communication and Identity Management

Public and Private Selves

Identity Management and Social Media

Characteristics of Identity Management

Identity Management in the Workplace

Why Manage Identities?

Identity Management and Honesty

MAKING THE GRADE

KEY TERMS

ACTIVITIES

4 Communication and Culture

4.1 Understanding Cultures and Cocultures

Differences and Similarities

Salience of Differences

4.2 How Cultural Values and Norms Shape Communication

Individualism and Collectivism

High and Low Context

Uncertainty Avoidance

Power Distance

Talk and Silence

Competition and Cooperation

4.3 Cocultures and Communication

Race and Ethnicity

Regional Differences

Gender Identity

Sexual Orientation

Religion

Political Viewpoints

Ability/Disability

Age/Generation

Socioeconomic Status

4.4 Developing Intercultural Communication Competence

Increased Contact

Tolerance for Ambiguity

Open-Mindedness

Knowledge and Skill

Patience and Perseverance

MAKING THE GRADE

KEY TERMS

Activity

5 Language

5.1 The Nature of Language

Language Is Symbolic

Meanings Are in People, Not in Words

Language Is Rule Governed

5.2 The Power of Language

Language Shapes Values, Attitudes, and Beliefs

Language Reflects Values, Attitudes, and Beliefs

5.3 Troublesome Language

The Language of Misunderstandings

5.4 Disruptive Language

Confusing Facts and Inferences

Presenting Opinions as Facts

Personal Attacks

5.5 Gender and Language

MAKING THE GRADE

KEY TERMS

ACTIVITIES

6 Listening

6.1 The Value of Listening

6.2 Misconceptions About Listening

Myth: Listening and Hearing Are the Same Thing

Myth: Listening Is a Natural Process

Myth: All Listeners Receive the Same Message

6.3 Overcoming Challenges to Listening

Message Overload

Noise

Cultural Differences

6.4 Faulty Listening Habits

6.5 Listening to Connect and Support

Be Sensitive to Personal and Situational Factors

Allow Enough Time

Ask Questions

Listen for Unexpressed Thoughts and Feelings

Encourage Further Comments

Reflect Back the Speaker’s Thoughts

Consider the Other Person’s Needs When Analyzing

Reserve Judgment, Except in Rare Cases

Think Twice Before Offering Advice

Offer Comfort, If Appropriate

6.6 Gender and Supportive Listening

6.7 Listening to Accomplish, Analyze, or Critique

Task-Oriented Listening

Analytical Listening

Critical Listening

MAKING THE GRADE

KEY TERMS

ACTIVITIES

7 Nonverbal Communication

7.1 Characteristics of Nonverbal Communication

Nonverbal Communication Is Unavoidable

Nonverbal Communication Is Ambiguous

Nonverbal Cues Convey Emotion

Nonverbal Cues Influence Identities and Relationships

7.2 Functions of Nonverbal Communication

Repeating

Substituting

Complementing

Accenting

Regulating

Contradicting

Deceiving

7.3 Types of Nonverbal Communication

Body Movements

Voice

Appearance

Touch

Space

7.4 Influences on Nonverbal Communication

Culture

Gender

MAKING THE GRADE

KEY TERMS

ACTIVITIES

8 Understanding Interpersonal Communication

8.1 Characteristics of Interpersonal Communication

What Makes Communication Interpersonal?

How People Choose Relational Partners

Content and Relational Messages

Metacommunication

Self-Disclosure

Online Interpersonal Communication

8.2 Communicating with Friends and Family

Unique Qualities of Friendship

Friendship Development

Gender and Friendship

Family Relationships

8.3 Communicating with Romantic Partners

Stages of Romantic Relationships

Love Languages

Male and Female Intimacy Styles

8.4 Relational Dialectics

Connection versus Autonomy

Openness versus Privacy

Predictability versus Novelty

8.5 Lies and Evasions

Altruistic Lies

Evasions

Self-Serving Lies

MAKING THE GRADE

KEY TERMS

ACTIVITIES

9 Managing Conflict

9.1 Understanding Interpersonal Conflict

Expressed Struggle

Interdependence

Perceived Incompatible Goals

Perceived Scarce Resources

9.2 Communication Climates

Confirming and Disconfirming Messages

How Communication Climates Develop

9.3 Conflict Communication Styles

Nonassertiveness

Indirect Communication

Passive Aggression

Direct Aggression

Assertiveness

9.4 Negotiation Strategies

Win–Lose

Lose–Lose

Compromise

Win–Win

9.5 Social Influences on Conflict Communication

Gender and Conflict Style

Cultural Approaches to Conflict

MAKING THE GRADE

KEY TERMS

ACTIVITIES

10 Communicating for Career Success

10.1 Setting the Stage for Career Success

Developing a Good Reputation

Managing Your Online Identity

Cultivating a Professional Network

10.2 Pursuing the Job You Want

Preparing Application Materials

Planning for a Job Interview

Participating in a Job Interview

10.3 Organizational Communication Factors

Culture in the Workplace

Patterns of Interaction

Power in the Workplace

10.4 Communicating in a Professional Environment

Avoiding Common Communication Mistakes

Communicating Well as a Follower

Communicating in a Professional Manner Online

MAKING THE GRADE

KEY TERMS

ACTIVITIES

11 Leadership and Teamwork

11.1 Communication Strategies for Leaders

Characteristics of Effective Leaders

Leadership Approaches

Trait Theories of Leadership

Situational Leadership

Transformational Leadership

11.2 Communicating in Groups and Teams

What Makes a Group a Team?

Motivational Factors

Rules in Small Groups

Individual Roles

11.3 Making the Most of Group Interaction

Enhance Cohesiveness

Managing Meetings Effectively

Using Discussion Formats Strategically

11.4 Group Problem Solving

Advantages of Group Problem Solving

Stages of Team Development

A Structured Problem-Solving Approach

Problem Solving in Virtual Groups

MAKING THE GRADE

KEY TERMS

ACTIVITIES

12 Preparing and Presenting Your Speech

12.1 Getting Started

Choosing Your Topic

Defining Your Purpose

Writing a Purpose Statement

Stating Your Thesis

12.2 Analyzing the Speaking Situation

The Listeners

The Occasion

12.3 Gathering Information

Online Research

Library Research

Interviewing

Survey Research

12.4 Managing Communication Apprehension

Facilitative and Debilitative Communication Apprehension

Sources of Debilitative Communication Apprehension

Overcoming Debilitative Communication Apprehension

12.5 Presenting Your Speech

Choosing an Effective Type of Delivery

Practicing Your Speech

12.6 Guidelines for Delivery

Visual Aspects of Delivery

Auditory Aspects of Delivery

12.7 Sample Speech

MAKING THE GRADE

KEY TERMS

ACTIVITIES

13 Speech Organization and Support

13.1 Structuring Your Speech

Your Working Outline

Your Formal Outline

Your Speaking Notes

13.2 Principles of Outlining

Standard symbol

Standard Format

The Rule of Division

The Rule of Parallel Wording

13.3 Organizing Your Outline into a Logical Pattern

Time Patterns

Space Patterns

Topic Patterns

Problem-Solution Patterns

Cause-Effect Patterns

Monroe’s Motivated Sequence

13.4 Beginnings, Endings, and Transitions

The Introduction

The Conclusion

Transitions

13.5 Supporting Material

Functions of Supporting Material

Types of Supporting Material

Styles of Support: Narration and Citation

13.6 Sample Speech

MAKING THE GRADE

KEY TERMS

ACTIVITIES

14 Informative Speaking

14.1 Types of Informative Speaking

By Content

By Purpose

14.2 Informative Versus Persuasive Topics

Type of Topic

Speech Purpose

14.3 Techniques of Informative Speaking

Define a Specific Informative Purpose

Create Information Hunger

Make It Easy to Listen

Use Clear, Simple Language

Use a Clear Organization and Structure

14.4 Using Supporting Material Effectively

Emphasizing Important Points

Generating Audience Involvement

Using Visual Aids

Using Presentation Software

Alternative Media for Presenting Graphics

Rules for Using Visual Aids

14.5 Sample Speech

MAKING THE GRADE

KEY TERMS

ACTIVITIES

15 Persuasive Speaking

15.1 Characteristics of Persuasion

Persuasion Is Not Coercive

Persuasion Is Usually Incremental

Persuasion Is Interactive

Persuasion Can Be Ethical

15.2 Categorizing Persuasive Attempts

By Type of Proposition

By Desired Outcome

By Directness of Approach

By Type of Appeal: Aristotle’s Ethos, Pathos, and Logos

15.3 Creating a Persuasive Message

Set a Clear, Persuasive Purpose

Structure the Message Carefully

Use Solid Evidence

Avoid Fallacies

15.4 Adapting to the Audience

Establish Common Ground

Organize According to the Expected Response

Neutralize Potential Hostility

15.5 Building Credibility as a Speaker

Competence

Character

Charisma

15.6 Sample Speech

MAKING THE GRADE

KEY TERMS

ACTIVITIES

Notes

Glossary

Credits

Index

Ronald B. Adler is Professor Emeritus of Communication at Santa Barbara City College. He is a coauthor of Interplay: The Process of Interpersonal Communication, Fourteenth Edition (OUP, 2017).

George Rodman is Professor of Television, Radio, and Emerging Media at Brooklyn College, City University of New York, where he founded the graduate media studies program. He is the author of Mass Media in a Changing World, Fourth Edition (2012) and several books on public speaking.

Athena du Pré is Professor of Communication at the University of West Florida. She is the author of Communicating About Health: Current Issues and Perspectives, Fourth Edition (OUP, 2017).

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